Privacy Policy

 Last updated: April 17, 2025

Purpose

Your privacy matters to us. This Privacy Policy explains how Sevcore Technologies Inc. (“Sevcore”, “we”, “us”) collects, uses, discloses, and protects personal information obtained through sevcore.ca, our customer portal, trade-show interactions, recruitment, and service engagements.

What We Collect

  • Information you provide: contact details, business affiliation, email, phone, billing and shipping addresses, job-application data, support tickets.
  • Project data: equipment VINs/serial numbers, vehicle identifiers, installation photos, site drawings.
  • Telematics & diagnostic data (when authorised): device IDs, GPS coordinates, usage metrics, fault codes (may constitute personal data if linked to an identifiable driver).
  • Automatic data: IP address, browser type, referring URLs, pages viewed, cookies, and similar technologies.

How We Use Information

We use information to:

  • Deliver products, installations, and after-sales support.
  • Process quotes, invoices, and payments.
  • Monitor device performance and provide diagnostics (with customer consent).
  • Improve our Site, products, and services.
  • Send service alerts, updates, and marketing (with opt-in consent).
  • Recruit candidates.
  • Meet legal and regulatory.

Legal Bases

Our processing bases under PIPEDA (and GDPR where applicable) include consent, contract performance, legitimate interests (e.g., service improvement, security), and legal compliance.

Sharing & Disclosure

We share personal information only with:

  • Trusted service providers (cloud hosting, logistics, payment processors) bound by confidentiality.
  • Telematics software partners where integrations are performed.
  • Authorities when required by law or to protect rights and safety.
  • Successors in corporate transactions (e.g., merger, acquisition). We never sell personal information.

Cookies & Analytics

We use cookies for essential functionality, analytics (e.g., Google Analytics), and to remember preferences. You can disable cookies in your browser, but Site functionality may be limited.

International Transfers

Data may be processed in Canada, the United States, or other jurisdictions where our service providers operate. We use contractual safeguards (e.g., Standard Contractual Clauses) to protect transferred data.

Security

We employ administrative, technical, and physical safeguards—SSL/TLS encryption, access controls, regular security assessments—to protect personal information. No method of transmission or storage is 100 % secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent, or object to certain processing. Contact contact@sevcore.ca.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes stated or as required by law (e.g., tax, warranty obligations).

Children’s Privacy

Our Site and services are directed at businesses and not intended for children under 16 years. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy periodically. Material changes will be posted on this page with a new “Last updated” date.

Contact Us

Privacy Officer – Sevcore Technologies Inc. Email: contact@sevcore.ca

Mail: 706 1 Street, Thorhild AB T0A 2V0 – Thorhild, Alberta, Canada